The Transport Company Limited’s Commitment to Service Excellence
The Transport Company Limited is dedicated to enhancing the quality of public bus services, striving to meet national bus route standards. This commitment has been recognized with ISO 9001:2000 certification for the Bangkok-Phuket route (M.4 ก standard). Furthermore, the company has extended its quality policy to three additional routes. Continuous improvement extends to personnel development as well, with initiatives including:
1. Staff Development
- Service Training Courses: Conducted four times annually.
- “Smile on Tour” Program: A mentorship initiative titled “Seniors Teaching Juniors to Grow Together.”
- “Employee of the Month” Program: Staff vote monthly to recognize outstanding employees.
- Knowledge and Coaching Meetings: Held monthly to ensure compliance with service standards.
- Safety Awareness Development: Enhancing employees’ skills with a focus on safety awareness.
- Annual Health Checkups: For all drivers.
- Alcohol Testing: Conducted during major festivals and as part of the annual operational plan.
2. Bus Operations
- Vehicle Inspections: Ensuring compliance with the standards of the Department of Land Transport.
- Fleet Renewal: Regularly acquiring new buses to replace older ones.
- Service Quality Improvement: Enhancing the quality of food service at departure points, en route, and at destinations.
- Equipment Maintenance: Ensuring all onboard equipment is in working condition.
- Accident Prevention Measures: Implementing strategies to prevent accidents related to public bus services.
- Corporate Social Responsibility (CSR): Incorporating CSR as a core policy alongside business operations.
These efforts reflect the company’s mission to deliver exceptional service, ensure safety, and uphold its responsibility to society.
Policy for Enhancing Service Quality and Standards
The Transport Company Limited (BorKorSor) has implemented a policy to improve the quality of bus services along key routes, focusing on elevating standards of convenience, safety, and punctuality. This initiative aims to boost passenger confidence and satisfaction while encouraging relevant departments to continuously enhance administrative and service processes in a systematic manner, thereby increasing the company’s competitiveness in the transportation industry.
BorKorSor consistently recognizes that “Passengers are our priority” and is committed to advancing service standards to achieve national transportation excellence.
If you encounter any inconvenience during your journey, please contact the Passenger Protection Department at 0-2936-2834 or reach out to our Call Center at 1490 (BorKorSor Call Center) for further assistance.
