TCL. Bus Standards – บริษัท ขนส่ง จำกัดhttps://transport.co.th/homeMon, 06 Jan 2025 03:06:30 +0000en-GBhourly1https://wordpress.org/?v=6.8.5https://transport.co.th/home/wp-content/uploads/2024/11/cropped-The_Transport_Company_Limited_Logo-32x32.pngTCL. Bus Standards – บริษัท ขนส่ง จำกัดhttps://transport.co.th/home3232 ISO Standardshttps://transport.co.th/home/en/tcl-bus-standards/2024/11/26/iso-standards/?utm_source=rss&utm_medium=rss&utm_campaign=iso-standardshttps://transport.co.th/home/en/tcl-bus-standards/2024/11/26/iso-standards/#respondTue, 26 Nov 2024 09:08:46 +0000https://transport.co.th/home/?p=3879

 

The Transport Company Limited’s Commitment to Service Excellence

The Transport Company Limited is dedicated to enhancing the quality of public bus services, striving to meet national bus route standards. This commitment has been recognized with ISO 9001:2000 certification for the Bangkok-Phuket route (M.4 ก standard). Furthermore, the company has extended its quality policy to three additional routes. Continuous improvement extends to personnel development as well, with initiatives including:

 

1. Staff Development

  1. Service Training Courses: Conducted four times annually.
  2. “Smile on Tour” Program: A mentorship initiative titled “Seniors Teaching Juniors to Grow Together.”
  3. “Employee of the Month” Program: Staff vote monthly to recognize outstanding employees.
  4. Knowledge and Coaching Meetings: Held monthly to ensure compliance with service standards.
  5. Safety Awareness Development: Enhancing employees’ skills with a focus on safety awareness.
  6. Annual Health Checkups: For all drivers.
  7. Alcohol Testing: Conducted during major festivals and as part of the annual operational plan.

2. Bus Operations

  1. Vehicle Inspections: Ensuring compliance with the standards of the Department of Land Transport.
  2. Fleet Renewal: Regularly acquiring new buses to replace older ones.
  3. Service Quality Improvement: Enhancing the quality of food service at departure points, en route, and at destinations.
  4. Equipment Maintenance: Ensuring all onboard equipment is in working condition.
  5. Accident Prevention Measures: Implementing strategies to prevent accidents related to public bus services.
  6. Corporate Social Responsibility (CSR): Incorporating CSR as a core policy alongside business operations.

These efforts reflect the company’s mission to deliver exceptional service, ensure safety, and uphold its responsibility to society.

 

Policy for Enhancing Service Quality and Standards

The Transport Company Limited (BorKorSor) has implemented a policy to improve the quality of bus services along key routes, focusing on elevating standards of convenience, safety, and punctuality. This initiative aims to boost passenger confidence and satisfaction while encouraging relevant departments to continuously enhance administrative and service processes in a systematic manner, thereby increasing the company’s competitiveness in the transportation industry.

BorKorSor consistently recognizes that “Passengers are our priority” and is committed to advancing service standards to achieve national transportation excellence.

If you encounter any inconvenience during your journey, please contact the Passenger Protection Department at 0-2936-2834 or reach out to our Call Center at 1490 (BorKorSor Call Center) for further assistance.

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January 9, 2018
The Service Personnel Development Committee, appointed under Company Order No. 206/2560, has reviewed the service standards for attendants and service staff. This effort aims to create an updated 2018 edition of the Service Manual for Attendants and Service Personnel.

August 23, 2010
BorKorSor employees have demonstrated honesty and exemplary service, earning praise for their contributions to passenger safety and the company’s reputation. The following staff members deserve recognition for their actions:

  1. Mr. La Sommut and Mr. Watcharachai Yamsuan (drivers) for returning a passenger’s mobile phone.
  2. Ms. Supattra Maneechot (attendant) for returning a passenger’s mobile phone.
  3. Mr. Veera Chantra (driver) for returning a passenger’s laptop.
  4. Mr. Phadung Boonmak and Mr. Pacharapol Aksorn (drivers) for returning a passenger’s mobile phone.
  5. Mr. Rachen Boonwathong, Mr. Rattakarn Meitoem (drivers), and Ms. Thipanee Kraithong (attendant) for providing attentive and courteous service to passengers.

March 19, 2009
According to a report from the Maesai Bus Station Manager, on January 5, 2009, Ms. Patcharee Khongsorn (ID: 2-04268), an attendant on bus no. M.4 ก /957-678 (Bangkok-Maesai route), found and returned a mobile phone left by passenger Mr. Theeraorn Nitya. This act of integrity was completed successfully and deserves recognition.

 

April 20, 2009
The Chiang Rai Bus Station Manager reported that on March 23, 2009, Ms. Sumonthip Jaiprasong (ID: 2-03973), an attendant on bus no. 3-721 (Bangkok-Chiang Saen route), found a bag containing 10,000 THB, a camera, and documents belonging to Ms. Phitsunan Kanjanapaso. She returned the items to the passenger, reflecting exceptional honesty and dedication.

 

April 9, 2009
A letter of commendation was received from Police Sergeant Thanaphon Patthanaboon, a council member of Mukdahan Municipality, regarding an incident on January 3, 2009. Ms. Nantathai Kaowngarm encountered an issue with a delayed departure of the Bangkok-Mukdahan bus (M.1 ก) scheduled at 9:30 PM. With the assistance of Ms. Vichuda Maneesaard (Level 6 Passenger Protection Officer), the problem was resolved effectively, earning the company a letter of appreciation.

 

May 21, 2009
Ms. Saengchom Ninkam, a passenger, reported that on March 21, 2009, Ms. Jureerat Niljong (ID: 4-06318), an attendant on bus no. 909-702 (Bangkok-Chiang Rai route), found and returned her lost mobile phone. This act of honesty and dedication to service earned recognition and commendation.

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February 22, 2010
BorKorSor received a commendation letter from Mr. Samai Srikaew, a passenger on the Bangkok-Rattanaburi route, regarding his trip on November 12, 2009. He expressed appreciation for the service provided by Mr. Seree Kabkaew, the driver of bus no. M.2/944-1629, departing at 9:00 AM. Throughout the journey, Mr. Seree demonstrated politeness, enthusiasm, and excellent service, leaving a strong positive impression on the passenger. Such exemplary behavior deserves recognition as a role model for other employees.

 

February 16, 2010
On November 27, 2009, company staff Mr. Jamnong Taksin, Mr. Chaum Jai-Kla, and Ms. Sutida Mekyim retrieved and returned a black leather bag left by a passenger on bus no. M1(ข)/692-734 (Bangkok-Pa Daet-Chiang Khong route). Their actions aligned with the company’s commitment to passenger safety and property protection, enhancing the company’s image and earning them a commendation.

 

January 10, 2010
Mr. Wisut Pengson and Mr. Banthoeng, drivers of bus no. M.4(ค)/965-1688 (Bangkok-Mae Sot route), found and returned a passenger’s mobile phone during cleaning. Their honesty and dedication impressed the passenger and reflected the company’s policy of prioritizing the safety and property of passengers. Their actions set a commendable example for other employees.

 

January 14, 2009
Mr. Pramote Choeysakorn (driver) and Mr. Pannupong Jantawong (attendant) returned a passenger’s wallet containing identification cards, which was left on bus no. M.1(ข)/89-624 (Bangkok-Langsuan route). Their integrity and adherence to company policies on passenger property safety earned them recognition.

 

February 12, 2009
BorKorSor Legal Department reported that on February 2, 2009, during the repossession of a first-class air-conditioned bus owned by Lopburi Singh Transport Co., Mr. Sontaya Khamkhoon (driver) assisted the enforcement team despite challenges posed by a hostile crowd. His cooperation and diligence ensured the successful completion of the mission and earned him a commendation.

 

March 17, 2009
Mr. Somporn Kokram (driver) and Ms. Paveena Kaipaiwan (attendant) of bus no. M.1(ข)/944-618 (Bangkok-Stuek route) returned a wallet lost by Mr. Boonruang Hanchana. Their actions demonstrated responsibility and reinforced the company’s dedication to customer service and trustworthiness.

 

March 23, 2009
Mr. Nakul Kesa-angsah (driver) and Ms. Nopphaporn Kaewpanyo (ticket officer) facilitated the return of a lost phone to Col. Prasert Buakeaw, a passenger on bus no. 18-1678 (Bangkok-Chiang Mai route). Their exceptional effort and service were appreciated and recognized.

 

March 25, 2009
During a roadblock protest, Mr. Suthep Payakchan, driver of bus no. M.1(ก)/984-634, provided outstanding service to passengers on the Bangkok-Trang route. His dedication during the delay, which lasted from 5:44 AM until the protest cleared, earned him commendation.

 

March 31, 2009
Mr. Somchai Pomkam and Mr. Phaitoon Sukchuen, staff on bus no. M.1(ข)/9-249 (Bangkok-Khlong Lan route), found and returned a passenger’s mobile phone. Their honesty and service-oriented mindset were praised.

 

April 20, 2009
Mr. Jirapol Rattanasongkram, Mr. Somron Kaewketwit, and Ms. Jaree Thongaram returned a bag containing valuable items, including a mobile phone and cash, to Mr. Kanung Nilbutr, a passenger on bus no. M.1(ก)/991-720 (Bangkok-Koh Samui route). Their actions reflected the company’s dedication to integrity and customer satisfaction.

 

May 13, 2009
Mr. Thanarat Bunruang and security staff at the Southern Bus Terminal (Borommaratchachonnani) identified and apprehended a suspect in a theft case involving a foreign passenger, Mr. Christer Anderson. Their vigilance and coordination with local police ensured the suspect was detained and the stolen property was recovered.

 

June 4, 2009
Mr. Jansri Wongsrisai and Ms. Watchara Thepwan returned a lost wallet to the parents of Ms. Angkana Wimalsuttikul after it was left on bus no. 9911-604 (Bangkok-Lamphun route). Their honesty and dedication to passenger service earned them recognition.

 

June 22, 2009
Mr. Lek Chienkaew retrieved and returned a wallet containing financial documents to an assistant abbot of Wat Tha Khanun, earning a letter of appreciation from the monk. His actions exemplified the company’s commitment to passenger property safety.

 

July 29, 2009
Mr. Decha Koysakool, station manager in Krabi, was commended by the Krabi Governor for his role in resolving critical issues in the province, including facilitating tourist services during protests, improving parking facilities, and organizing pandemic response plans. His dedication to public service and company interests set a high standard for other employees.

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