รายงานความรับผิดชอบต่อสังคม ปี 2565 19 พฤศจิกายน 2024 รายงานความรับผิดชอบต่อสังคม รายงานความรับผิดชอบต่อสังคม บริษัท ขนส่ง จำกัด ประจำปี 2565 ภายใต้แผนแม่บทความรับผิดชอบต่อสังคมและสิ… Read More Share this… Facebook Line Twitter Pinterest
Subcommittee on Good Corporate Governance and Social Responsibility, Transport Company Limited
Subcommittee on Good Corporate Governance and Social Responsibility Transport Company Limited Duties and Responsibilities of the Subcommittee Policy and Strategy Development Establish policies, strategies, goals, and action plans related to corporate governance, social responsibility, and sustainable development in alignment with the company’s business operations. Review and Assessment Evaluate and scrutinize corporate governance practices, social responsibility initiatives, and operational adherence to the policies of the Board of Directors and government directives. Promotion and Awareness Foster widespread awareness and dissemination of best practices in corporate governance and social responsibility. Monitoring and Reporting Oversee the company’s performance in corporate governance and social responsibility, reporting progress to the Board of Directors at least quarterly or as deemed appropriate. Task Force Appointments Authorize the formation of working groups as necessary and appropriate to fulfill its mandate. Share this… Facebook Line Twitter Pinterest
Social Responsibility Subcommittee
คณะอนุกรรมการกำกับดูแลกิจการที่ดีและความรับผิดชอบต่อสังคม บริษัท ขนส่ง จำกัด 19 พฤศจิกายน 2024 คณะอนุกรรมการความรับผิดชอบต่อสังคม คณะอนุกรรมการกำกับดูแลกิจการที่ดีและความรับผิดชอบต่อสังคม บริษัท ขนส่ง จำกัด คณะอนุกรรมการฯ มีอำนาจห… Read More Share this… Facebook Line Twitter Pinterest
Social Responsibility Policy
Corporate Social Responsibility (CSR) and Environmental Responsibility Policy of The Transport Company Limited The Transport Company Limited, a state enterprise under the Ministry of Transport, emphasizes social and environmental responsibility while aligning with government policies. It operates in the interests of shareholders and stakeholders by implementing effective and efficient CSR and environmental policies organization-wide. Key policies include: CSR and Environmental Responsibility Policies Upholding Operational Standards Adhere to principles of good governance, human rights, labor practices, environmental protection, fair treatment of passengers, and community engagement. Fostering Awareness Among Employees Educate employees on CSR and environmental awareness to embed these values in both their professional duties and daily lives (CSR in Mind), cultivating a culture of responsibility and serving as role models. Modernizing Products and Services Integrate technology and innovation into operations to align with government policies while promoting CSR and environmental protection (CSR in Process), ensuring sustainable growth and resource conservation. Enhancing Community Relations Collaborate with networks to strengthen communities in operational areas, using knowledge, expertise, innovation, and technology to foster sustainable self-reliance. Contributing to Environmental Protection Participate in initiatives to prevent and reduce social and environmental impacts, with a focus on reducing greenhouse gas emissions to mitigate climate change. Creating Shared Value (CSV) Elevate CSR activities to create mutual benefits for the company, stakeholders, and society, ensuring sustainable growth for all parties. Goals Become a socially and environmentally responsible organization. Build an image as a CSR-driven organization recognized both internally and externally. CSR Strategies 1. Environmental Responsibility (Save Earth) Objective: Minimize negative environmental impacts by adopting eco-friendly business practices. Utilize the 3R principles (Reduce, Reuse, Recycle) to reduce energy consumption, resource use, pollution, and waste. 2. Quality of Life and Safety (Save Life) Objective: Enhance employee work-life quality and improve service safety standards for passengers at bus terminals and onboard. Leverage strengths to address external challenges strategically. 3. Social and Community Responsibility (Save Society) Objective: Mitigate conflicts, disputes, and dissatisfaction among communities affected by business operations. Strengthen relationships through job creation, innovative solutions, and the use of IT tools to overcome weaknesses. 4. Strengthening CSR Culture (Save CSR) Objective: Foster a strong CSR culture among all personnel, ensuring proactive engagement with stakeholders while driving sustainable growth. Core Mission: “SOOK DRIVER” (Happiness Driver) Key Pillars: S: Safety Ensure the safety of life and property for passengers at terminals and onboard buses. O: Ozone Reduce emissions and pollution to protect the environment and foster positive community relationships through CSR initiatives. O: Officer Support employee welfare, career paths, and post-retirement engagement through training programs and voluntary activities. K: Kindness Promote compassion by supporting communities, youth, and underprivileged groups, creating opportunities and sharing resources to mitigate negative impacts. CSR Projects and Theme: “SOOK DRIVER” The company has implemented 17 projects under the “SOOK DRIVER” CSR theme, aligning with the 4 SAVE Strategies to ensure meaningful contributions to society, environmental protection, and sustainable development. Share this… Facebook Line Twitter Pinterest
ISO Standards
The Transport Company Limited’s Commitment to Service Excellence The Transport Company Limited is dedicated to enhancing the quality of public bus services, striving to meet national bus route standards. This commitment has been recognized with ISO 9001:2000 certification for the Bangkok-Phuket route (M.4 ก standard). Furthermore, the company has extended its quality policy to three additional routes. Continuous improvement extends to personnel development as well, with initiatives including: 1. Staff Development Service Training Courses: Conducted four times annually. “Smile on Tour” Program: A mentorship initiative titled “Seniors Teaching Juniors to Grow Together.” “Employee of the Month” Program: Staff vote monthly to recognize outstanding employees. Knowledge and Coaching Meetings: Held monthly to ensure compliance with service standards. Safety Awareness Development: Enhancing employees’ skills with a focus on safety awareness. Annual Health Checkups: For all drivers. Alcohol Testing: Conducted during major festivals and as part of the annual operational plan. 2. Bus Operations Vehicle Inspections: Ensuring compliance with the standards of the Department of Land Transport. Fleet Renewal: Regularly acquiring new buses to replace older ones. Service Quality Improvement: Enhancing the quality of food service at departure points, en route, and at destinations. Equipment Maintenance: Ensuring all onboard equipment is in working condition. Accident Prevention Measures: Implementing strategies to prevent accidents related to public bus services. Corporate Social Responsibility (CSR): Incorporating CSR as a core policy alongside business operations. These efforts reflect the company’s mission to deliver exceptional service, ensure safety, and uphold its responsibility to society. Policy for Enhancing Service Quality and Standards The Transport Company Limited (BorKorSor) has implemented a policy to improve the quality of bus services along key routes, focusing on elevating standards of convenience, safety, and punctuality. This initiative aims to boost passenger confidence and satisfaction while encouraging relevant departments to continuously enhance administrative and service processes in a systematic manner, thereby increasing the company’s competitiveness in the transportation industry. BorKorSor consistently recognizes that “Passengers are our priority” and is committed to advancing service standards to achieve national transportation excellence. If you encounter any inconvenience during your journey, please contact the Passenger Protection Department at 0-2936-2834 or reach out to our Call Center at 1490 (BorKorSor Call Center) for further assistance. Share this… Facebook Line Twitter Pinterest
TCL. Bus Station
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TCL. Service Staff
January 9, 2018The Service Personnel Development Committee, appointed under Company Order No. 206/2560, has reviewed the service standards for attendants and service staff. This effort aims to create an updated 2018 edition of the Service Manual for Attendants and Service Personnel. August 23, 2010BorKorSor employees have demonstrated honesty and exemplary service, earning praise for their contributions to passenger safety and the company’s reputation. The following staff members deserve recognition for their actions: Mr. La Sommut and Mr. Watcharachai Yamsuan (drivers) for returning a passenger’s mobile phone. Ms. Supattra Maneechot (attendant) for returning a passenger’s mobile phone. Mr. Veera Chantra (driver) for returning a passenger’s laptop. Mr. Phadung Boonmak and Mr. Pacharapol Aksorn (drivers) for returning a passenger’s mobile phone. Mr. Rachen Boonwathong, Mr. Rattakarn Meitoem (drivers), and Ms. Thipanee Kraithong (attendant) for providing attentive and courteous service to passengers. March 19, 2009According to a report from the Maesai Bus Station Manager, on January 5, 2009, Ms. Patcharee Khongsorn (ID: 2-04268), an attendant on bus no. M.4 ก /957-678 (Bangkok-Maesai route), found and returned a mobile phone left by passenger Mr. Theeraorn Nitya. This act of integrity was completed successfully and deserves recognition. April 20, 2009The Chiang Rai Bus Station Manager reported that on March 23, 2009, Ms. Sumonthip Jaiprasong (ID: 2-03973), an attendant on bus no. 3-721 (Bangkok-Chiang Saen route), found a bag containing 10,000 THB, a camera, and documents belonging to Ms. Phitsunan Kanjanapaso. She returned the items to the passenger, reflecting exceptional honesty and dedication. April 9, 2009A letter of commendation was received from Police Sergeant Thanaphon Patthanaboon, a council member of Mukdahan Municipality, regarding an incident on January 3, 2009. Ms. Nantathai Kaowngarm encountered an issue with a delayed departure of the Bangkok-Mukdahan bus (M.1 ก) scheduled at 9:30 PM. With the assistance of Ms. Vichuda Maneesaard (Level 6 Passenger Protection Officer), the problem was resolved effectively, earning the company a letter of appreciation. May 21, 2009Ms. Saengchom Ninkam, a passenger, reported that on March 21, 2009, Ms. Jureerat Niljong (ID: 4-06318), an attendant on bus no. 909-702 (Bangkok-Chiang Rai route), found and returned her lost mobile phone. This act of honesty and dedication to service earned recognition and commendation. Share this… Facebook Line Twitter Pinterest
TCL. Driver
February 22, 2010BorKorSor received a commendation letter from Mr. Samai Srikaew, a passenger on the Bangkok-Rattanaburi route, regarding his trip on November 12, 2009. He expressed appreciation for the service provided by Mr. Seree Kabkaew, the driver of bus no. M.2/944-1629, departing at 9:00 AM. Throughout the journey, Mr. Seree demonstrated politeness, enthusiasm, and excellent service, leaving a strong positive impression on the passenger. Such exemplary behavior deserves recognition as a role model for other employees. February 16, 2010On November 27, 2009, company staff Mr. Jamnong Taksin, Mr. Chaum Jai-Kla, and Ms. Sutida Mekyim retrieved and returned a black leather bag left by a passenger on bus no. M1(ข)/692-734 (Bangkok-Pa Daet-Chiang Khong route). Their actions aligned with the company’s commitment to passenger safety and property protection, enhancing the company’s image and earning them a commendation. January 10, 2010Mr. Wisut Pengson and Mr. Banthoeng, drivers of bus no. M.4(ค)/965-1688 (Bangkok-Mae Sot route), found and returned a passenger’s mobile phone during cleaning. Their honesty and dedication impressed the passenger and reflected the company’s policy of prioritizing the safety and property of passengers. Their actions set a commendable example for other employees. January 14, 2009Mr. Pramote Choeysakorn (driver) and Mr. Pannupong Jantawong (attendant) returned a passenger’s wallet containing identification cards, which was left on bus no. M.1(ข)/89-624 (Bangkok-Langsuan route). Their integrity and adherence to company policies on passenger property safety earned them recognition. February 12, 2009BorKorSor Legal Department reported that on February 2, 2009, during the repossession of a first-class air-conditioned bus owned by Lopburi Singh Transport Co., Mr. Sontaya Khamkhoon (driver) assisted the enforcement team despite challenges posed by a hostile crowd. His cooperation and diligence ensured the successful completion of the mission and earned him a commendation. March 17, 2009Mr. Somporn Kokram (driver) and Ms. Paveena Kaipaiwan (attendant) of bus no. M.1(ข)/944-618 (Bangkok-Stuek route) returned a wallet lost by Mr. Boonruang Hanchana. Their actions demonstrated responsibility and reinforced the company’s dedication to customer service and trustworthiness. March 23, 2009Mr. Nakul Kesa-angsah (driver) and Ms. Nopphaporn Kaewpanyo (ticket officer) facilitated the return of a lost phone to Col. Prasert Buakeaw, a passenger on bus no. 18-1678 (Bangkok-Chiang Mai route). Their exceptional effort and service were appreciated and recognized. March 25, 2009During a roadblock protest, Mr. Suthep Payakchan, driver of bus no. M.1(ก)/984-634, provided outstanding service to passengers on the Bangkok-Trang route. His dedication during the delay, which lasted from 5:44 AM until the protest cleared, earned him commendation. March 31, 2009Mr. Somchai Pomkam and Mr. Phaitoon Sukchuen, staff on bus no. M.1(ข)/9-249 (Bangkok-Khlong Lan route), found and returned a passenger’s mobile phone. Their honesty and service-oriented mindset were praised. April 20, 2009Mr. Jirapol Rattanasongkram, Mr. Somron Kaewketwit, and Ms. Jaree Thongaram returned a bag containing valuable items, including a mobile phone and cash, to Mr. Kanung Nilbutr, a passenger on bus no. M.1(ก)/991-720 (Bangkok-Koh Samui route). Their actions reflected the company’s dedication to integrity and customer satisfaction. May 13, 2009Mr. Thanarat Bunruang and security staff at the Southern Bus Terminal (Borommaratchachonnani) identified and apprehended a suspect in a theft case involving a foreign passenger, Mr. Christer Anderson. Their vigilance and coordination with local police ensured the suspect was detained and the stolen property was recovered. June 4, 2009Mr. Jansri Wongsrisai and Ms. Watchara Thepwan returned a lost wallet to the parents of Ms. Angkana Wimalsuttikul after it was left on bus no. 9911-604 (Bangkok-Lamphun route). Their honesty and dedication to passenger service earned them recognition. June 22, 2009Mr. Lek Chienkaew retrieved and returned a wallet containing financial documents to an assistant abbot of Wat Tha Khanun, earning a letter of appreciation from the monk. His actions exemplified the company’s commitment to passenger property safety. July 29, 2009Mr. Decha Koysakool, station manager in Krabi, was commended by the Krabi Governor for his role in resolving critical issues in the province, including facilitating tourist services during protests, improving parking facilities, and organizing pandemic response plans. His dedication to public service and company interests set a high standard for other employees. Share this… Facebook Line Twitter Pinterest
Bus Standards
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